Operations Management Vodafone Telecommunication Company

Question: Discuss about theOperations Management for Vodafone Telecommunication Company. Answer: Introduction The concepts of operational management help in revealing the management processes of internal work processes concerning the production of goods along with the distribution of the services. Vodafone Telecommunication Corporation is one of the leading telecommunication companies throughout the different countries of the world (Vodafone.com, 2016). The company is engaged in providing a high quality of services to all its customers and the primary aim of the firm is to provide unmatched services to all its customers. This research paper will explain the distinction between the services and the goods along with the concepts of the operations management (Armstrong, 2014). There are five of the crucial performance objectives which need to be identified in order to enhance the performance standard of an organization. The four Vs of operation management helps in providing the desired competitive avenge to the concerned organization and therefore its evaluation becomes very significant. Thus, the role of the performance objectives is of great importance as it provides he desired way for enhancing the performance of the team. The inventory management process along with the quality of the goods and the services offered to the customers. Operations Management The operation management mainly refers to the supervision of the business processes as to develop the highest level of the efficiency and effectiveness possible within a particular firm (Baker and Filbeck, 2013). It is basically the desired activities that are required to carry out the entire business process of the firm. There exists a crucial difference between the goods along with the services and in order to enhance the management of the entire operations there needs to be an improvement in the services delivered to the concerned customers. Vodafone is one of the leading telecommunication companies which are offering good quality of products along with the efficient services (Ballester-Bolinches, Esteban-Romero and Asaad, 2010). The company is engaged in offering various types of products such as messaging facilities, internet facilities and calling facilities throughout different countries of the world but the most important are to assist the customers with the better quality of services as to enhance their reliability. Explanation among the Distinction of Services and the Goods There exists a crucial difference between the services offered to the Selling is being distinct from the products as for the goods and this helps in evaluation of the sales revenue based on the number of goods available (Corvo and Symons, 2011). These were some of the detailed about customers and the products offered to them. It becomes very crucial to understand the details of what are the services and what are goods which can be offered to the customers of the firm concerned. The goods are those physical products which can be resold to the customers by various means (Kemme, 2013). The goods can be inventoried and there are certain aspects having to measure the quality of the concerned goods. Now the distinction of the services can be made from the goods. The services reveal the offering of the products to the concerned customers in the desired way. Moreover, the reselling of the services is unusual and it needs to be enhanced as per the satisfaction of the customers. The services a re difficult to the inventory and the qualities of the services provided to all of the customers are very difficult in measurement (Kendrick, 2010). Moreover, it needs to recognize that the selling is not the crucial part of the services delivered to all of the customers concerned. Furthermore, there are certainly important factors which should be critically recognized as they influence the selling of the products and offering of the services to the targeted customers. One of the vital factors is the implementation of the effective communication strategy as this increases the reliability and satisfaction of the customers to a great extent. In a case of the products the quality of the goods offered can be easily measured and it needs to be measured as it increases the number of the customers for the concerned firm (Lee, 2010). Vodafone Corporation critically reflects that the services help in retaining good relations with the customers. Moreover, a quality team works along with the c ustomer care executives to monitor that the customers are assisted as per their reliability and satisfaction (Mallory-Hill, Preiser, and Watson, 2012). The quality of the services offered to the customers cannot be measured but it can be improved in order to establish good relations with the customers as this helps in increasing the customer base for the organization concerned. Therefore, the fact clarifies that in order to become the leader in the market segments most crucial is to understand the desired aspects of services and the goods and to assist the customers with the greatest quality. Introduction to the Operation Management The concepts and the theories of operational management are supposed to e of immense importance as they help in the evaluation of the business methods of the concerned organization. The expression "operations management" signifies the organization as well as the culmination of key business activities that effect in achieving directorial goals along with objectives (Phillips and Phillips, 2010). Operation supervision focuses on aligning operation with the corporation objectives, serving the industry go wherever it desires to go. However this might appear too overarching to consist of commonplace daily responsibilities, there is numerous example of how superior operation supervision can develop the competence of an industry operation (Schmidle, 2011). Most of the well-known researchers evaluated the information that these vital theories and the concepts of operation management should be critically understood in order to bring out the probable possible outcomes for the particular organi zation (Thomack, 2012). Two of the most significant aspects of the evaluation of the operations management are the inventory control along with the quality control. These two elements help in improving the desired standards of the products as well as the services been offered to the customers concerned. 4 Vs of Operation Management The four Vs of the operation management are volume, variety, variation and the visibility and these plays the major role in the development of the work processes of the concerned firm. Vodafone Corporation eventually understands the role of these elements in the development of the products and services. The volume refers to the quality of the products or the number of services been offered to the respective customers (Van Hecke, 2010). Next is the variety which refers to the differentiation of the types of the products and the services by which the customers are assisted. This variety of the services along with the products helps in increasing the satisfaction level of the customers that they do not have to visit different companies for their needs, all of the products and the services can be availed at a single company (Wong and Ma, 2013). Vodafone Corporation understands the desired needs and the demands of the different categories of the customers and thus, they offer the wide var iety of the services as well as the products as to retain the required attention of the customers within the business and finally increase the overall profitability and the productivity of the firm. Next is the variation in the required products and the service label, such as the demand of the customers which changes time to time. The variation in the services and the products offered to the consumers helps in providing required elevation in the growth and expansion of the firm within the targeted market areas. Visibility reflects the percentage of the internal working processes which are eventually exposed to the customers concerned. There are certain implications of these four Vs concerned and these implications generate crucial impact on the development of the business process of the concerned firm. Competitive Objectives of Operation Management The five competitive objectives of the performance management are speed, quality, dependability, cost, and flexibility. These helps to improve the overall performance of the entire firm by enhancing the quality of the services along with the products been offered to the customers. The Vodafone Corporation has developed a team of professionals to monitor the performance objectives of the organization. Quality Quality has been the most crucial aspects of the selling of the product and the services within the targeted market areas. Vodafone corporation works more efficiently in improving its network connectivity services as to enhance the reliability and satisfaction of the customers from the services they are been assisted with. The increase in the best quality of the services and the products differentiate the products of the concerned organization from that of the competitors within the market segments. Speed Speed objectives describe to the charge at which a corporation can create sale quotes as well as how fast and frequently a corporation can bring its goods (Zhang and Zhang, 2011). In addition, rate refers to such issue as the time requisite to produce one or additional goods and the instance the corporation need to investigate and expand a latest product. Dependability Referring to corporation operations as reliable if the business produces and deliver goods to its clients on time as well as according to decided to expenses with prices. A corporation also measures the required dependability with the help of goods capability to a utility as intended and as expected as well as to perform constantly over a sensible quantity of time. Flexibility Flexibility is one of the most significant factors which describes that the services offered should have the flexibility as it improves the overall presentation of the corporation. Flexibility requires that a corporation can create products of dissimilar levels of quality as well as with different plan modifications. Cost The prices of the products as well as the services from different companies increase the toughest competition within the targeted market segments. Vodafone corporation works on the pricing strategy by adapted as per the desired of the clients. Evaluation of the Performance Objectives in Enhancing the Companys Competitive Advantage The competitive performance objectives provide an elevation to the business methods of the corporation. The five of the performance objectives s mentioned above provides the competitive edge to the firm as it reflects the issues and the improvements needed in each of the crucial section of the development process of the products and the services offered by the organization. Two of the most effective objectives are the quality and the development of the pricing strategies as the customers look forward that which company is providing the best services at affordable prices but the development of the brand image of the firm crease the profitability of the concerned organization (Zhang and Zhang, 2011). The evaluation of the performance objectives for Vodafone increases it selling of products and services within targeted market segments. The differentiation in the variety of the products available and the cost of the products or the services increases the sale revenue and efficiency of th e entire firm. The corporation then configures its working surroundings to inclusive one or additional of five the prepared presentation objectives: dependability, flexibility, quality, speed, or costs. Conclusion This research paper helps in bringing out the distinction between services and the products that are been offered to all of the clients concerned. Vodafone Corporation finally understands the role of these fundamentals in the expansion of the products and services. The five competitive objectives of the performance management are speed, quality, dependability, cost, and flexibility. , a quality team works along with the customer care executives to monitor that the customers are assisted as per their reliability and satisfaction. One of the imperative factors is the accomplishment of the effective communication approach as this increases the consistency and fulfillment of the customers to a great extent. 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